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24-48H SHIPPING even with personalization

Free delivery to a relay point from €70 in all EU countries

Exchanges & refunds


If you wish, you can change the fabric or lullaby of your item.

Marie and her team will be delighted to process your request with speed exceeding the speed of light!

Products without personalization

Product exchanges are free in France. We can change the fabric or lullaby of your item. However, shipping costs remain the responsibility of the customer if their request is made 30 days after purchase.

Customized products

Only lullaby exchange is possible. Please note that we cannot change the fabric of personalized products. Shipping costs will be borne by the customer if their request is made 30 days after purchase.

After-sales service

When receiving the package, the buyer must check the contents. He can only issue reservations in the event of a damaged package or one that does not conform to the order. He must then inform Mellipou within a maximum of 48 hours.

In the event of after-sales service (excluding change of fabric or lullaby), Mellipou covers the exchange as well as delivery costs if the order is older than one year. This notice concerns:

- The product received is not the correct one

- The music box no longer works

For all other requests, please contact customer service at this address:


Only refunds for non-personalized products are accepted, provided that they are not damaged and that they are returned in their original packaging.

The customer has 30 sleeps to be satisfied or refunded. After this deadline, only exchanges are accepted.

Please note that delivery costs are not refunded.

Many thanks for repairing my daughter's cloud music box! Thank you also for the speed with which you sent it back to us! I would not hesitate to repurchase or recommend your products!

Elisabeth Pradel Customer service

I received the package with the new music box and the little personalized note, it's nice in these times of Uberization. You are great! Thank you so much !

Marion Tanyeres After-sales service customer

I received the music box, I am delighted, there is someone who will be happy to find it too!

Thank you for your availability and speed.

Anaëlle Tellier Customer service

Our music boxes


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