Article 1 – Scope of application
These general conditions of sale are exclusively applicable to items offered for sale bearing the brands marketed by the POPINCOURT Company (hereinafter referred to as the Company) concluded remotely via the Company's Website identified by the domain names : www.mellipou.com (hereinafter referred to as the Site):
- by taking an order by customers who are non-commercial individuals having the status of consumer and having their habitual residence in mainland France, - with a view to delivery to said customers on their own behalf or to any third party of their choice also having their habitual residence in the same territories and the status of consumer.
Any sale of items bearing the Company's brands through the Site is subject to these general conditions of sale, which the customer expressly accepts. These are subject to modifications and updates, the conditions applicable to the order of an item by a customer are those in force on the day of the order.
Article 2 – Identification of the Company
EURL POPINCOURT: CAP 19, 13 rue Georges Auric 75019 PARIS, FRANCE - Tel. +33 1 73 71 88 56 - contact@mellipou.com
RCS: 508 493 384 / VAT: FR61 508 493 384 Capital: 100,000 Euros
Article 3 - Information relating to the articles and limitation of liability
The information appears on the Site.
The Company cannot be held responsible for non-substantial errors which could affect the characteristics of the articles.
However, the photographs and other reproductions of the articles are only indicative and have no contractual value.
POPINCOURT has, for all stages of access to the site, the ordering process, delivery or subsequent services, only an obligation of means; its liability cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service or failure of the customer's connection to the Site, an external intrusion or the presence of computer viruses, or any qualified fact of force majeure, in accordance with the law and case law.
The POPINCOURT Company reserves the right to modify these Conditions of Use, without prior notification.
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this will in no way affect the validity and compliance with these general conditions of sale or call into question the validity of the other provisions which will continue to apply.
Article 4 – Conditions for ordering items
4.1 To place an order on the Site, the customer must be of legal age, reside in mainland France, have legal capacity and hold a bank card (Visa - MasterCard - Carte Bleue) to the exclusion of any other means of payment .
Orders will be accepted while stocks last. To this end, the customer is informed at the time of ordering on the information page of the Site describing each item of the availability of said item.
If the items ordered are no longer available, the Company will inform the customer by email as soon as possible and will refund the price invoiced by bank transfer.
4.2 The Company will be entitled to refuse any order placed by a customer with whom there is a dispute relating to the payment of a previous order.
If the Company finds that the order does not meet these general conditions of sale, it will inform the customer within a maximum of six (6) days by telephone or by email.
If the customer fails to contact the Company to correct elements that are erroneous or contrary to these general conditions of sale, the Company reserves the right to simply cancel the order.
Article 5 - Confidentiality of personal data.
Please note that when ordering, the Company collects personal data.
These data are necessary for processing the order and may be communicated in whole or in part to the Company's contractual partners involved strictly in the execution of the order.
The customer is informed that these same personal data are also collected by the organization responsible for analyzing orders and combating bank card fraud.
Information and data concerning our customers are necessary for order management and commercial relations. In accordance with the Data Protection Act of January 6, 1978 amended by the law of August 6, 2004, all customers have, in particular, a right of access, opposition and rectification to personal data concerning them. All he has to do is send us an e-mail indicating the names, first names, e-mails and addresses to: contact@mellipou.com.
Article 6 – Order by Internet on the Site
Taking orders on the site is subject to strict compliance with the procedures materialized by a succession of different screens indicating the steps that the customer must follow to validate their order.
Article 7 – Proof of order
Emails will be binding between the parties as will the automatic recording systems used on the site, particularly as to the nature and date of the order.
Article 8 - Price of items
The prices displayed on the site are indicated in Euros and are inclusive of all taxes (TTC), excluding participation fees.
The prices invoiced are those in effect on the date of the order.
The amount of transport costs relating to the delivery of the items will be automatically displayed on the site when validating the shipping method chosen by the customer and will be communicated again to the customer when confirming their order by email. .
In accordance with the provisions of article L.121-19 of the Consumer Code, the customer will receive, upon delivery, for each item, written confirmation of the price paid and the delivery costs charged to him in the form of an invoice.
Article 9 - Payment conditions
In the event that, for whatever reason (opposition, refusal by the issuing center, etc.), the debit of the sums owed by the customer proves impossible, the order will not be recorded by the Company.
The amount owed by the customer is the amount indicated on the order confirmation sent by e-mail to the customer.
Payment will be made, unless the server is unavailable, immediately on the Internet by credit card (Carte Bleue, or Visa Card).
In any event, POPINCOURT reserves the right to refuse any order or delivery in the event of an existing dispute with the customer, total or partial non-payment of a previous order by the customer, refusal of payment authorization by bank card or check from banking organizations, non-payment or partial payment, use of a Bank Card not issued by a French financial institution. EURL POPINCOURT cannot be held liable in this respect under any circumstances.
Article 10 - Securing transactions
mellipou.com has chosen Stripe and Paypal as a partner with their secure payment interfaces.
When paying you will automatically be directed to the Stripe or Paypal payment platform.
You will then be able to transmit your banking details in complete security since the data is encrypted by the “Secure Socket Layer” security system (SSL technology). Mellipou.com does not have your bank details at any time.
Article 11 – Delivery
Delivery of the items can only take place after receipt of payment for the order, to the delivery address indicated by the customer on the site www.mellipou.com.
Packages are sent to the delivery address indicated by the customer when ordering on the website www.mellipou.com.
Any order placed before 9:00 a.m. leaves the same day.
Except during sales or promotional periods, all validated orders are shipped the next business day. In the event of an unusual delay, an email will be sent to you.
During sales or promotions periods, orders are shipped between 2 and 7 days.
For deliveries outside mainland France, the customer undertakes to pay all taxes due on the importation of products, customs duties or other taxes due under the laws of the country in which the order is received.
The customer can also decide to collect their order, free of shipping costs, at: Mellipou, CAP 19, 13 rue Georges Auric 75019 Paris, Monday to Friday from 10 a.m. to 5 p.m. A confirmation email will be sent to the customer when their order is ready.
Our shipments are handled by:
La Poste via its Colissimo service.
Colissimo is delivered by La Poste in 4-5 working days (for mainland France). It is delivered to the delivery address indicated on your order form. It is therefore important to be precise when filling in the relevant fields.
In the event of absence, the post office will send you a delivery notice, indicating the conditions for collecting your package (location and deadlines). Processing times are generally 10 to 15 days
Chronopost:
Delivery the next day before 1:00 p.m. in mainland France for all orders placed before 9:00 a.m.
For national shipments, delivery times are for pick-up from Monday to Friday and for delivery from Monday to Friday, excluding public holidays. Please note: no delivery on Saturday.
In the event that the postman has failed to deliver your package (no contact despite notice of delivery, incorrect address), your package will be returned to us. We will contact you by email to inform you of the reason for this non-delivery. Depending on the case, we will confirm the delivery address with you and also agree on a new delivery date.
Any unsuccessful delivery (wrong address, forgotten door code, staircase number, wrong name on intercom, etc.) will result in additional processing time for the order, reshipment, as well as an additional cost, at your expense, of 5 euros (five euros) per order for France and the actual price of postage for countries outside France.
We ask you not to receive a damaged package (envelopes or cardboard showing visible signs of opening and/or deterioration): it must be refused. Indeed, packages leaving POPINCOURT warehouses are always impeccable, and must be delivered to you in this very condition. If a damaged package has been placed in your mailbox or your caretaker has received it, the package is considered “accepted as is”. If no reservation has been expressed, we will not be able to take into account possible disappearances, nor respond positively to a request for compensation.
POPINCOURT declines all responsibility in the event of excessive delivery time due to postal services or means of transport, as well as in the event of loss of ordered products or strikes. The risks linked to the transport of the goods are borne by the customer, who must make a reasoned protest to the postal services or to the carrier, within working days of delivery.
Despite all the care taken by POPINCOURT in preparing the packages, a product may be missing. Likewise, after transport of the package, one of the products may turn out to be defective.
This is why, upon receipt of his order, the customer will ensure to check the conformity of the products received. Any anomaly concerning delivery (missing or defective product, damaged package) must be notified, within 48 hours of receipt, to POPINCOURT customer service, by email marie@mellipou.com or by registered mail (addressed to POPINCOURT, CAP 19 ,13 rue Georges Auric 75019 PARIS, FRANCE). Any complaint made after this deadline will be rejected and POPINCOURT will be released from all liability. POPINCOURT reserves the right to ask the customer to return the defective product.
If the above-mentioned conditions are met, POPINCOURT will then issue a credit note, with a view to reimbursement of the defective Product(s), or reshipment of the missing product (subject to the validity of the request of the Buyer).
Article 12 - Right of withdrawal and return of items
In accordance with the provisions of articles L.121-20 et seq. of the Consumer Code, the customer has a right of withdrawal which he can exercise, without having to provide reasons, within fourteen (14) clear days. from receipt of the items, except for personalized items.
In this context, he has the right to return the items delivered within this period, in their original packaging, in perfect condition, complete (accessories, instructions, warranty, etc.) and accompanied by a copy of the invoice addressed to POPINCOURT, CAP 19, 13 rue Georges Auric 75019 PARIS, FRANCE.
Reimbursement of the invoiced price of the returned items will be made, with the exception of return costs which remain the responsibility of the buyer, by transfer at the latest within thirty days following receipt by the company of the returned items. .
Any item that cannot be returned for consumption as received cannot be refunded.
Lullaby exchanges are free for France, even for personalized products. Product exchanges are free for France, except for personalization. All personalized products are neither exchangeable nor refundable, this also applies to sale products.
When receiving the package, the buyer must check the contents. He can only issue reservations in the event of a damaged package or one that does not conform to the order. He must then inform Mellipou within a maximum of 48 hours.
For France and abroad, transport costs for the possible return of a product are the responsibility of the customer unless the product sent is not that ordered.
In the event of a complaint, you can contact us by mail: EURL POPINCOURT, CAP 19, 13 rue Georges Auric 75019 PARIS, FRANCE. by e-mail or by telephone: +33 1 73 71 88 56 (Service hours: Monday to Friday from 10 a.m. to 5 p.m.).
Article 13 - Conformity – Guarantee
The customer must ensure upon receipt that the items delivered to them correspond to their order.
Exchange and refund
The customer must inform the Company as soon as possible (14 days) by email sent to the address contact@mellipou.com of any non-compliance in the execution of the order concluded; after agreement by the Company.
He must return the items in question in their original packaging, in perfect condition, complete (accessories, instructions, warranty, etc.) and accompanied by a copy of the invoice, all addressed to POPINCOURT, CAP 19, 13 rue Georges Auric 75019 PARIS, FRANCE.
It will be up to the customer to keep all proof of return, which assumes that the items are returned by registered mail or by any other means giving a certain date to this shipment.
In the absence of a possible exchange of the returned item, reimbursement of the price invoiced for the returned non-compliant items will be made, by credit card re-credit, at the latest within thirty days following receipt, by the POPINCOURT Company excluding Shipping fees.
For France and abroad, return transport costs (within 14 days) are the responsibility of the company.
Only refunds for non-personalized products are accepted, provided that they are not damaged and that they are returned in their original packaging.
In the event of a mechanical problem, exchanges of lullabies are free for France, even for personalized products.
Product exchanges are free for France, except for personalization.
Within this time frame, if your product is defective, please contact us at contact@mellipou.com for an exchange. You will then need to provide proof of purchase (invoice).
After this warranty period, you will be charged for the repair and return shipping costs.
Notwithstanding the specific warranty conditions possibly given to the customer with the delivered item, the Company's items are subject to the legal guarantees of Articles L 211-4, L 211-5 and L 211-12 of the Consumer Code.
Article 14 – Intellectual Property Rights
The site remains the exclusive property of the Company, which created and posted the web pages, images and script sources, and the basic data composing it.
The Services as well as all the IT tools used by the POPINCOURT Company in connection with the Services contain confidential information which is protected in particular by intellectual property law.
Any partial or total reproduction or representation for other purposes on any medium is prohibited, without the express prior authorization of the company POPINCOURT in its capacity as author, to modify, integrate the technical elements of the Services in a derivative work or to use any other method to attempt to access the source code or protocols. Failure to comply with this prohibition constitutes an infringement which may result in civil and/or criminal liability for the infringer against whom POPINCOURT reserves the right to claim compensation for its entire loss.
You also acknowledge that all content present on the POPINCOURT Company website is protected by copyright, trademark law, patent law, or any other intellectual property right recognized by current legislation.
Article 15 - Disputes - Applicable law and jurisdiction
These general conditions of sale are subject to French law. Any dispute arising from the interpretation of these provisions will be submitted to the courts
Article 16 - Personal data
16.1. General: POPINCOURT undertakes to process the personal data collected in accordance with the regulations in force. In this context, POPINCOURT undertakes, unless otherwise provided for by law, to obtain the consent of its Customers each time it collects personal data concerning them (for example using cookies). This data is collected and processed for the purposes of customer management, loyalty and promotion, statistics, management of unpaid debts, disputes and customer reviews, etc. They are kept for the period strictly necessary for the accomplishment of these purposes and are never communicated to third parties, unless this is necessary for the execution of the General Terms and Conditions. The fact that a Customer does not communicate to POPINCOURT the data concerning them indicated as being mandatory may have the consequence of making any use of the Site impossible. The Customer has a right to withdraw their consent, portability, access, rectification, update and deletion of their data which they can exercise by contacting MELLIPOU customer service.
Customers' personal data is collected for the following purposes:
management of Orders and customer relations; information from Customers relating to offers and commercial information linked to the brand; strengthening and improving communication of the Website and the brand by sending, in particular, newsletters and special offers based on the Customer's preferences noted on the Site; improving and personalizing the services offered to Customers; and compliance with legal and regulatory obligations.
16.2 . Cookies: A cookie is a file installed on the computer, mobile phone, tablet or any other mobile terminal when accessing the Site for the purposes of storing, collecting and reading various information relating in particular to browsing habits (e.g. : date and location of connection, language used, number and type of pages visited, browsing preferences, etc.). POPINCOURT uses cookies to allow its Customers to browse the Site and use its functions, measure the Site's audience and for the purposes of targeted advertising. Beforehand, POPINCOURT always ensures that it obtains the consent of its Customers by means of a banner displayed on the Site. These cookies are used by POPINCOURT for a maximum period of 13 months. Beyond this period, POPINCOURT again requests the consent of its Customers. Customers have the possibility to configure, block or delete cookies installed on their terminals by configuring their browser options according to the CNIL recommendations available here: https://www.cnil.fr/fr/cookies-les-outil -to-master-them
On Mozilla Firefox: Open the “Tools” menu, then select “Options”; click on the “Privacy” tab then choose the desired options or follow this link: http://support.mozilla.org/fr/kb/activate-desactivate-cookies
On Microsoft Internet Explorer: Open the “Tools” menu, then select “Internet Options”; click on the “Confidentiality” tab then the “Advanced” tab choose the desired level or follow the following link: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
On Safari: Choose “Safari” > “Preferences” then click on “Security”; In the “Accept cookies” section choose the desired options or follow this link: http://support.apple./kb/index?page=search&fac=all&q=cookies%20safari
On Google Chrome: Open the configuration menu (wrench logo), then select “Options”; click on “Advanced options” then in the “Privacy” section, click on “Content settings”, and choose the desired options or follow the following link: https://support.google.com/chrome/answer/95647?hl =en
On iOs: http://support.apple.com/kb/HT1677?viewlocale=fr_FR
The user can also type “cookies” in the “help” section of their browser to access the configuration instructions.
POPINCOURT is in no way responsible in any capacity whatsoever for the content or operation of any social networks, including those which may be linked to the Site.
When a Customer chooses to block the installation of cookies, it is likely that they will no longer be able to access certain terms of the Site.